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Part 1 Subway Services

Unit 1 Inquiry

1.1 Route

1.2 Time

1.3 Equipment

1.4 Others

Tips Welcome to the Shanghai Metro

Unit 2 Tickets

2.1 Ticketing

2.2 Cards and Tickets

2.3 Refund and Maintenance

Tips Don't Mix up Railway Stations or the Airports in Shanghai

Unit 3 Subway Security

3. 1 Security Checks

3.2 Subway Regulations

Tips Gentle Reminder

Unit 4 Dealing with Situations

4. 1 Breakdowns

4.2 Emergencies

4.3 First Aid

4.4 Adverse Weather

Tips Turn to Service Centers for Help

Unit 5 Miscellaneous Services

5.1 Lost and Found

5.2 Dealing with Complaints

Tips The First Step on a DIY Tour around Shanghai

Unit 6 Attractions

6.1 Modern Attractions

6.2 Traditional Attractions

Tips Visiting Shanghai by Subway

Part 2 General Knowledge about Subway

Unit 7 A Brief Introduction to the Development of Urban Rail Transit

Unit 8 A Brief Introduction to a Subway Station

Unit 9 Operation Control Center

Unit 10 The Subway Base

Part 3 Appendices

Appendix I Glossary

Appendix II Key

Appendix III Station Announcements

Appendix IV Onboard Announcements

Appendix V Shanghai Metro Map