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Item 1 Meeting Guests迎接客人 Model 1 Meeting Guests at the Airport接機服務 Model 2 On the Way to the Hotel至飯店途中 Model 3 A Welcome Speech歡迎詞 Model 4 China—a Country with anAncient Civilization 古國話文明 ltem 2 HoteI Check—in飯店入住登記 Model 1 Hotel Room Reservation預定客房 Model 2 Checking in入住登記 Model 3 Itinerary Planning行程安排 Model 4 Process ofHotel Guest Registration基本入住登記程序 Item 3 Housekeeping Service客房服務 Model 1 Escorting the Guest into the Guest Room陪送客人進房 Model 2 Making Up the Room收拾房間 Model 3 About Room Service Order客房用餐服務 Model 4 Hotels Today今日酒店 Item 4 Food&Beverage Service餐飲服務 Model 1 Reserving a Table預定餐桌 Model 2 Helping to Order Dishes幫助點菜 Model 3 The Payment付款 Model 4 The Chinese Food中國飲食 Item 5 City Sightseeing and Traportation都市觀光和交通 Model 1 City Tou都市游 Model 2 Car Rental Service租車服務 Model 3 Xikou ofFenghua奉化溪口 Item 6 The Service of Travel Destinatio旅游目的地服務 Model 1 Narratio on Tour沿途講解 Model 2 At the Ticket Box在售票處 Model 3 Asking the Way 問路 Model 4 The Role ofa Tour Guide導游的職責 Item 7 Tour of Garde園林游覽 Model 1 ATriptotheYuYuanGarden游覽豫園 Model 2 Touring the Summer Palace游覽頤和園 Model 3 The Four Elements in a Traditional Garden園林四要素 Model 4 Suzhou Garde蘇州園林 Item 8 T0ur 0f Mountai 山、水之旅 Model 1 On Huangshan黃山之旅 Model 2 A Trip in Guilin游覽桂林 Model 3 Huangguoshu Waterfalls黃果樹瀑布 Model 4 West Lake西湖 Item 9 T0ur of Temples 中國廟宇 Model 1 Visiting the Jade Buddha Temple游覽玉佛寺 Model 2 Daoism道教 Model 3 Visiting the Confucius Temple孔子廟 Model 4 Visiting the Wudang Mountain游覽武當山 Item 1 O Tou of Historical Sites名勝古跡之旅 Model 1 A Tour ofthe Forbidden City游覽紫禁城 Model 2 The Tour ofthe Great WaU長城之旅 Model 3 The Tianyi Pavilion Library天一閣藏書樓 Item 1 1 T0ur of Chinese Characteristic Culture 中國特色文化之旅 Model 1 Taijiquan太極拳 Model 2 Spring Festival春節 Model 3 Beijing Opera京居0 Model 4 China--Home ofTea茶鄉中國 Item 1 2 Shopping旅游購物 Model 1 Chinese Calligraphy中國書法 Model 2 Antiques and Ancient Furniture古玩家具 Model 3 At the Souvenir Shop在紀念品商店 Model 4 Jade Culture玉器文化 Item 1 3 Handling Problems&Emergencies處理問題與緊急情況 Model l A Lost Passport遺失護照 Model 2 Calling the Fit Aid Center打電話到急救中心 Model 3 Fit Aid Techniques急救技術 Item 1 4 Handling Customer Complaints顧客投訴處理服務 Model 1 A Delayed Flight航班延誤 Model 2 Complaining about the food食品投訴 Model 3 A Tour Guide or a Shopping Guide 導游還是導購 Model 4 A Complaint Lener on Holiday Booking旅游度假投訴信 Item 1 5 Checking Out結賬退房服務 Model 1 Paying the Hotel Bill in Cash現金付賬 Model 2 Paying with Credit Card信用卡付賬 Model 3 Paying with a Traveler`S Check支票付賬 Model 4 Checkout Service Procedures退房結賬程序 Item 1 6 Farewell，China再見，中國 Model 1 See You Again Soon再見 Model 2 Seeing Guests offat the Airport 機場送客 Model 3 A Farewell Speech歡送詞 Appendix 1 Scenic Spots and Historical Sites in China 中國各地名勝古跡 Appendix 2 Famous Chinese Historical and Cultural Cities 中國歷史文化名城 Appendix 3 The National Key Attractio and Scenic Spots國家重點風景名勝區 Appendix 4 A Brief Chinese Chronology中國歷史年代簡表 Appendix 5 The Ten Different Cooking Styles in China中國十大菜系 References參考書目